National Platform Case Study:
Centers for Autism and Related Disorders (CARD)
The company Centers for Autism and Related Disorders (CARD) was founded by Doreen Granpeesheh in 1990. Under Granpeesheh’s leadership, CARD grew to ~180 centers in 2018 before being acquired by Blackstone (NYSE: BX) later that year, with the goal of propelling CARD’s growth (and continuing the trend of private equity activity in the autism sector). Blackstone grew the company to over 250 centers before labor dynamics, macroeconomic conditions, and operational infrastructure issues started to impact the business.
CARD’s rapid expansion caused a massive need for BTs across the country at a time when unemployment was low and inflation was rising, especially during and after the COVID-19 pandemic, making it difficult to attract and maintain talent. Compounding the issue was insufficient operational infrastructure, leading to endemic
struggles with patient management resulting in appointment cancellations, unpredictable scheduling, insufficient hours for the BTs, and lost revenue from the missed sessions. Furthermore, reimbursement rates did not keep pace with the operational cost inflation, and CARD did not have the population density of regional market concentration to command more competitive rates, compressing profit margins.
While the traditional playbook for scaling a healthcare services business was deployed, where size brings scale and the ability to leverage centralized costs, CARD’s operational infrastructure was ill-equipped to support the business’ rapid expansion. This case study highlights the contrast between autism platforms that have focused on aggressive national growth and more local or “superregional” providers. As we reflect on what’s next for the sector, we’re excited by the prospects for these more local and super-regional solutions, as their more focused geographic footprint gives them stronger command over both the supply of talent in their areas as well as the provider and insurance relationships needed to drive patient referrals.